Privacy Policy

- Privacy Policy -

CLH ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website or engage with our services.

Information We Collect

We may collect personal information including:

  • Your name
  • Email address
  • Phone number
  • Company name (where applicable)
  • Any information you provide through our website contact form or when communicating with us
  • Technical information such as your IP address, browser type, pages visited and website usage data
  • Identity documents or identity information where required to provide our services or meet legal and regulatory obligations

How We Collect Information

We collect information when you:

  • Submit an enquiry through our website
  • Contact us by phone or email
  • Request information about our services
  • Provide information required for us to deliver our services
  • Visit and browse our website

How We Use Your Information

We use your personal information to:

  • Respond to your enquiries
  • Provide our services
  • Verify your identity where required
  • Communicate with you regarding your request
  • Improve our website and customer experience
  • Meet our legal and regulatory obligations
We do not sell or rent your personal information to third parties.

Identity Verification

Where we collect identity documents or identity information as part of providing our services, this information may be provided to an approved Identity Verification Provider for the purpose of verifying the information against the Australian Government's Document Verification Service (DVS). Identity information is collected, used and disclosed only for the purposes of providing our services and complying with applicable legal and regulatory obligations. :

Disclosure of Personal Information

We may disclose your personal information to:

  • Our employees and authorised contractors
  • Professional advisers
  • Technology and website service providers
  • Identity verification providers where required
  • Government or regulatory authorities where required by law
We take reasonable steps to ensure that any third parties handling your personal information maintain appropriate privacy and security standards.

Overseas Disclosure

Some of our service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is handled in accordance with the Australian Privacy Principles, including by implementing appropriate contractual safeguards with those providers.

Website Analytics and Cookies

Our website may use cookies and analytics tools to understand how visitors use the site and to improve website performance. You can disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of the website.

Data Security

We take reasonable administrative, technical and physical measures to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Access and Correction

You may request access to the personal information we hold about you or request that it be corrected if it is inaccurate, incomplete or out of date. To make a request, please contact us using the details below.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites and encourage you to review the privacy policies of any external sites you visit.

Changes to this Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can investigate and work towards resolving the issue promptly and fairly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner (OAIC)

Website : https://www.oaic.gov.au

Phone: 1300 363 992

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

CLH

Email: info@theclh.com.au

Phone: 1300 363 CLH

Website : https://www.oaic.gov.au

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